Office Information

Office Information

Prescription Refill Policy

We kindly request up to 24 hours for prescription refills for non-controlled substances. 
Please allow up to 48 hours for prescription refills for controlled substances.

​Controlled substances, as well as Gabapentin, are subject to the Indiana INSPECT program (see below).

You may request a "stat refill" for urgent prescription refill requests for a small fee. "Stat" refills will be completed within 2 hours for non-controlled substances, and 4 hours for controlled substances. 
An additional fee is assessed as a veterinarian must delay patient-care time and tasks to address the stat refill promptly.

Due to the extremely high volume of online prescription refill requests, please allow up to three business days for approval of Vetsource requests. Outside online pharmacies make take up to seven business days for approval.

INDIANA INSPECT

As of January 1st, 2021, the state of Indiana began to track all controlled substance prescriptions in a single database online to address the issues of prescription drug abuse and diversion. In order to comply with the INSPECT program, Fall Creek Veterinary Medical Center is entering all controlled substance prescriptions dispensed from our hospital into the database. Additional information is required from you when these prescriptions are dispensed (i.e. date of birth and government-issued ID). We appreciate your cooperation as we adhere to Indiana law.
 

Cancellation Policy

Due to the current shortage of veterinary professionals and the large number of patients we see each day, our appointment times are limited. Therefore, we kindly request if you are unable to make your appointment, please call as soon as possible. You may always leave a message on our voicemail after hours. 

A minimum of two (2) hours notice is required to cancel or reschedule appointments scheduled for 11 AM or later.
Late cancels or missed appointments will assess a $25 fee. 

Surgical procedures must be cancelled or rescheduled by no later than 4 p.m. the prior business day.
Late cancels or missed surgical appointments will assess a $40 fee.
Drop-off for surgical procedures is between 7 and 7:30 AM. If you are unable to arrive by 7:45 AM, we will need to reschedule the procedure.

Grooming appointments must be cancelled or rescheduled by no later than 4 p.m. the prior business day.
The first missed groom appointment will be charged for 50% of the price of the groom. 
Repeat missed groom appointments will be charged for 100% of the price of the groom.
Drop-off for grooming is between 7:00 and 8:00 AM. Failure to arrive by 8:15 AM will result in an automatic cancellation of your appointment and application of the fee outlined above. 


Tuesday Staff Development

As of January 1st, 2022, our office will be closed every Tuesday from 12:30 to 1:30 p.m. for staff development. This gives us an opportunity to provide our staff with education and training to better serve our clients and patients as we strive for excellence in our field.

Emergency Reserve Appointments

While we are not an emergency hospital, we strive to provide the best possible care for your pets. Therefore, we reserve several emergency appointments each day for pets in need of urgent care. However, these spots are limited and cannot be filled more than 12 hours prior. This also does not completely eliminate the need for emergency veterinary care in some instances. If you suspect your pet is in need of emergency veterinary care, please give us a call and our CSR and Nursing Staff teams can help triage the situation. The emergency exam fee is $73.