Updates on Current Protocols and Procedures
Last updated on 5/4/2020

 

 

Since the Covid-19 pandemic began to impact Indiana, we have sought to continue to offer the best medicine and surgery for our patients while also protecting the health of our staff, our clients and being wise in our role limiting the spread of the disease. That has meant full curbside care for the past 6 weeks (which has felt like 6 months, but through which our clients have been amazing!).

Now, with Governor Holcomb’s gradual “reopening” plan for Indiana, we will begin our own slow return to more “normal” operations, whatever that will ultimately resemble. This began with a return to regular operating hours today and will involve a modified curbside care protocol beginning this Thursday, May 7th. We are not sure how long this will last but will update you if changes are made.    
 
  • Grooming/ bathing/ extended stay/ surgery/ technical and nursing staff appointments and inpatient admissions patients will continue to operate in a fully curbside model.
  • For outpatient appointments with a doctor, you will have the option for curbside care (where we transport your pet inside while you wait) or to accompany your pet inside. In either case, you will call us upon arrival, and we will give instructions accordingly.

Ø  Except in extenuating circumstances, we will limit clients in the building to one person per pet.

Ø  We will require all who are in the building to wear face masks/ coverings. If you do not have one, we will be happy to provide one for a small fee.

Ø  For goodness sake, please do not come inside if you have symptoms of cough and fever.

Ø  If you are considered higher risk, we encourage you to continue curbside care. We suspect we will be offering this for a long while, and we want you healthy enough to return again!

Ø  Please follow social-distancing guidelines with other clients and staff as much as possible when in the building (we all know how to do this now, don’t we?).

Ø  Hand sanitizer will be available throughout the building.

So, with a mix of excitement and trepidation, this is our plan to move forward. We ask for even more of the incredible kindness and patience you have already shown so well as we take this next step forward.


Sincerely, 

The Doctors and Staff of Fall Creek Veterinary Medical Center